Return Policy

How Returns Work

When you purchase products through links on our website:

• You are purchasing directly from the product manufacturer or vendor
• The vendor's return policy applies to your purchase
• Return requests must be submitted to the vendor, not to us
• We can assist in directing you to the appropriate vendor contact

Vendor Return Policy

Sugar Harmony offers a 60-Day Money-Back Guarantee:

• Return Window: 60 days from purchase date
• Money-Back Guarantee: Full refund available
• Condition: Opened or unopened products accepted
• No Questions Asked: Your satisfaction is guaranteed

How to Request a Return

Step 1: Contact the Vendor

Reach out to the product vendor's customer service directly at support@getsugarharmony.com with your order number and return request.

Step 2: Receive Return Authorization

The vendor will provide return instructions and a return authorization (RA) number if required.

Step 3: Ship the Product

Package the product securely and ship to the address provided by the vendor. Keep tracking information.

Step 4: Receive Refund

Once the vendor receives your return, your refund will be processed (typically 5-10 business days).

Refund Method

Refunds are typically processed to the original payment method:

• Credit Card: 5-10 business days after vendor processes return
• PayPal: 3-5 business days after processing
• Debit Card: 5-10 business days after processing

Return Address

For Sugar Harmony products, returns should be sent to:

19655 E 35th Dr #100, Aurora, CO 80011, USA

Please contact support before shipping to receive proper return instructions.