Shipping Policy

How Shipping Works

When you purchase products through our website:

• Products are shipped directly from the manufacturer or authorized distributor
• Shipping times and costs are determined by the vendor
• You will receive tracking information via email from the vendor
• Shipping inquiries should be directed to the vendor's customer service

Typical Shipping Times

United States

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days (if available)

International Shipping

• Canada: 7-14 business days
• UK & Europe: 10-21 business days
• Australia & New Zealand: 12-25 business days
• Other Countries: 15-30 business days

Note: Shipping times are estimates and may vary based on location, customs processing, and vendor availability.

Order Processing Time

Before shipping, orders go through processing:

• Standard Processing: 1-2 business days
• Peak Seasons: Processing may take 2-4 business days
• Weekends/Holidays: Orders placed on weekends are processed the next business day

Total delivery time = Processing time + Shipping time

Order Tracking

Once your order ships:

• You will receive a shipping confirmation email
• The email will include a tracking number
• You can track your package on the carrier's website
• Common carriers: USPS, FedEx, UPS, DHL

International Orders

Important information for international customers:

• Customs: International orders may be subject to customs inspection and delays
• Duties & Taxes: You are responsible for any import duties, taxes, or customs fees
• Delivery Times: Can vary significantly based on customs clearance

Delivery Issues

If you experience delivery problems:

• Wait until the estimated delivery date has passed
• Contact the vendor with your tracking number
• For damaged packages, take photos and contact support immediately